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Manager, Library User Services

Full time @Sheridan College in Other
  • Ontario, Canada, L6H 2L1 View on Map
  • Post Date : January 14, 2022
  • Apply Before : January 24, 2022
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Job Detail

  • Experience 5-10 years
  • Industry Management
  • Qualifications Diploma

Job Description

Reporting to the Director, Library and Research Support Services, the Manager, Library User Services (Davis) is responsible for the planning and implementation of frontline in-person and virtual user services (i.e. reference and circulation). The Manager’s purview is the support staff team and spaces of the two Davis Library Learning Commons and their daily operational tasks include: configuring Library study spaces to meet evolving academic needs of students; building the Davis Library team skills and competencies to better align with emerging curriculum needs; and leading innovative approaches to service delivery centred on universal access principles and nascent technologies. The Manager is responsible for the delivery of responsive, inclusive, cost-efficient, data and curriculum-informed and learner-focused user services at Davis campus in alignment with both the Library and Learning Services strategic goals and the Sheridan Strategic Plan. As member of the Library leadership team, the Manager is the key Davis campus representative and as such, is tasked with ensuring the seamless coordination and integration of Davis campus user service delivery into the overall departmental service delivery plan. This role also includes a cross-campus component as the Manager will also be responsible for the overall project management of academic integrity remediation initiatives across the three campus libraries. An engaged collaborator, the Manager liaises regularly with members of the Sheridan community to facilitate the integration of Library Services into the overall exceptional Sheridan teaching and learning experience.

What You’ll be Doing

  • Leading coordination of daily operations of Davis Library service points, both physical and virtual (i.e. circulation, in-person and chat reference services) as well as the academic integrity remediation service across 3 campus libraries;
  • Responsible for the implementation and review of operating hours; managing extended hours of operation and access to user services to better meet the 24/7 student cycle;
  • Developing and enforcing policies and procedures for staff and users; makings recommendations on process improvements and efficiencies based on best practices research;
  • Leading and managing Davis campus library support staff team;
  • Building professional capacity of the Davis Library support staff team through effective recruiting, hiring, coaching and ongoing performance management (including conflict resolution, discipline, and management of grievances);
  • Assigning job tasks and managing workflows and job role parameters of staff;
  • Leading and managing Davis campus Library Learning Commons space
  • Creating a safe, equitable and relevant study space environment in the Davis Library Learning Commons by: performing risk assessment practices; following AODA requirements; being aligned to curriculum requirements and by applying user experience design principles in service delivery;
  • Tracking Davis campus space requirement costs to remain within budget parameters and providing information in the development of annual budget and capital plan for Library;
  • Responding to external and internal requests for Davis campus Library Learning Commons spaces and resources;
  • Developing and delivering a seamless and integrated approach to Library Services in order to align the departmental strategic goals, services and resources as one continuum of academic support for Sheridan’s academic programs;
  • Participating in the collection and utilization of metrics to assess the usage and the effectiveness of academic supports related to services, collections and spaces;
  • Promoting awareness of library services and programs;
  • Working collaboratively with Sheridan and external community stakeholders to align Davis Library team skills and competencies as well as services and resources to emerging initiatives;
  • Performing other related duties, as assigned.

About You

You have vast knowledge of emerging trends, issues and challenges affecting academic libraries and impacting academic library operations.

You have knowledge of universal design principles in service delivery and spaces.

Your superlative interpersonal and communication skills enable you to work well with others to support establishing and achieving collective goals.

Your team-based approach to service delivery and problem-solving encourages both creativity and collaboration.

You have a keen ability to recognize when issues require escalation and take the initiative to follow-through to ensure timely resolution.

You enjoy project management, balancing many different tasks, staying organized and planning and have the ability to integrate multiple streams of information and prioritize to meet a demanding workload and keep things running smoothly.

Your resiliency and positive solutions-based attitude allow you to thrive in the face of service challenges and interpersonal conflict.

You have a lifelong learning approach to personal and professional development.

The successful candidate will also meet the following qualifications:

  • 3-year Library diploma/degree; 2-year Library Technician diploma will be considered in combination with more years of experience
  • 5 years of experience working in a library in the following service areas: reserves operations and interlibrary loan operations; reference and research services, including working experience with online resources and licensed databases/e-resources; access/circulation services, including a working knowledge of integrated Library system software (equivalency will be considered)
  • Knowledge of AODA legislation and its application to the library environment
  • Supervisory or team-lead experience including staff job development and coaching (preferred)

Who We Are:

“Every member of the Sheridan community is passionate about the transformational role we play in people’s lives.  Our strategic plan, Sheridan 2024: Galvanizing Education for a Complex World (https://sheridan2024.sheridancollege.ca/), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity.  Diversity is our strength and fuels our commitment to excellence.  Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community”.

Other Details
Department:  Library and Learning Services
Campus Location:  Davis (may be assigned activities at any Sheridan campus) once normal campus operations resume. This position is currently working both remotely and on campus.
Reference #:  J1121-1447
Employee Group: Administrative
Payband: NL
Hiring Range:  $86,488 – $91,894
Application Deadline: January 24, 2022

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississauga’s of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

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