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Job Detail

  • Experience 2-5 years
  • Industry Management
  • Qualifications Diploma

Job Description

  • Job ID: 17478
  • Job Category: Human Resources
  • Division & Section: People & Equity, People Experience
  • Work Location: METRO HALL
  • Job Type & Duration: Full-time, 1 Permanent, 1 Temporary (12 months)
  • Salary: $103,303.20 – $121,375.80, TM2381, Wage grade 7.5
  • Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: Non-Union
  • Number of Positions Open: 2
  • Posting Period: 30-APR-2021 to 10-MAY-2021


Toronto is Canada’s largest city, the fourth largest in North America and home to a diverse population of approximately 2.8 million individuals. Consistently ranked one of the world’s most livable cities, the City of Toronto is a global centre for business, finance, arts and culture. Human Resources is a critical function within the City’s complex multi-site, multi-division, multi-stakeholder, union and non-unionized environment. A team of approximately 33,500 employees are the driving force behind the City’s ability to provide programs and services to residents, businesses and visitors to this community.


The City of Toronto’s People & Equity Division is looking for an experienced, knowledgeable, and innovative Senior Change Management Consultant to join their team.


Reporting to the Manager Organization Development, the Senior Change Management Consultant will plan, manage and advise on change management to senior management, project teams and leads to build change management capacity and capability in the organization and enhance the success of transformative change projects.  We are looking for someone who has a passion for change management and is able to manage a broad range of responsibilities including: providing high-level, strategic consulting and advice; assessing, analyzing and developing plans; and, actively engaging in the hands-on work of implementing, facilitating and training.


What will you do?

  • Provide strategic advice, guidance, direction, leadership and solutions to senior management, project teams and individuals on diverse change management initiatives and their related components to ensure successful implementation and benefit realization.
  • Understand and apply change methodologies and principles, types and stages of change management and contribute to the development of strategy and implementation plans for the division.
  • Develop, maintain, implement and communicate change management framework, language, policies, procedures, tools and resources to support development of consistent, common change management practices.
  • Research, define, recommend and prioritize new opportunities, continuous improvement, emerging technologies, tools, resources, methodologies and strategies to maintain and improve change management practices.
  • Act as subject matter expert and advise on change management practices and effective implementation and application of change management framework, strategies, tools and resources across all shared service organizations/divisions/units.
  • Engage senior leaders to promote alignment and ensure appropriate sponsorship of initiatives to achieve successful and sustainable outcomes.
  • Conduct research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
  • Assess, evaluate and anticipate organization and stakeholder readiness, ability and capacity to undergo change, makes recommendations to senior management and develops plans for the enhancement of change capacity and capability.
  • Assess learning needs to determine scale, complexity and magnitude of learning and development needs, identify the gaps and develop plans including resource requirements, budget needs and performance metrics.
  • Promote organizational learning and take steps to integrate and embed change management in corporate and divisional initiatives.
  • Lead the design, development, delivery, coordination and evaluation of training programs related to change management to meet diverse needs of different stakeholders and audiences.
  • Collaborate with training staff to promote and embed change management approaches in the development of training materials and delivery of training.
  • Provide support and information on new best practices, innovations, tools and resources to a change management community of practice.
  • Facilitate and/or collaborate on leadership development in change management for management level staff, including project sponsors and project leads.
  • Develop corporate data analytics for performance analysis, including return on investment measures, and develop and advance recommendations for improvements.
  • Design and conduct “lessons learned” and other evaluation strategies and recommend changes to processes and practices to build on learnings.
  • Develop a measurement and benefit realization strategy and monitors achievement of performance outcomes.


What do you bring to the role?

  1. Post-secondary education in a relevant discipline (i.e. Business Administration, Strategic Management, Organizational Development) or an equivalent combination of education and/or experience. Formal change management accreditation is an asset.
  2. Extensive change management experience in a major public or private sector organization, preferably in a unionized environment.
  3. Extensive experience developing and executing change management activities including creation of tools and aids (job aids, communication plans), change management processes, engagement and training plans.
  4. Considerable experience establishing change within an organization concentrating on employee development and behavioural and culture change through training.
  5. Experience working at a strategic level, liaising with stakeholders to identify potential change impacts and ensure change plans are in place.
  6. Comprehensive knowledge and understanding of the application of change management processes, including complexity, culture, risk, readiness and other assessments, stakeholder identification, analysis and engagement, change communication planning, and training strategy development.
  7. In-depth knowledge of current change management methodologies, principles, practices, processes, tools and templates.
  8. Resourcefulness, ability to multitask, and strong consulting skills.
  9. Excellent communication skills, including negotiation, influencing and presentation skills; Strong ability to facilitate small to large sized groups and discussions.
  10. Ability to work and communicate with senior leaders in an advisory capacity, particularly in addressing their role in effective change leadership.
  11. Ability to establish, build and maintain collaborative relationships with various stakeholders for the purpose of meeting corporate objectives.



  • Applicants are required to demonstrate in their resume/cover letter that their qualifications match those specified in the job posting.


Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.



The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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